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Microsoft Community Forum Moderator Assessment
As a moderator, you are required to maintain a clean and interactive environment for all participants.
A moderator is responsible for identifying the top and high impact issues affecting customers and market share.
You will be responsible for composing responses, generating solutions and interacting with customers using similar dialogue and conversational styles.
You should be customer focused and take the initiative to provide answers for customers without using standard templates.
All the above criteria will be used to score the assessment.
Instructions:
You have received log-ins for the Microsoft Forum and your candidate number.
You must only view the information connected to your candidate number.
Please click on your candidate number. You will see 2 topics.
In each topic you will see posts that you should:
• delete from forum
• leave on forum and respond to
• leave on forum and not respond to
You have a Microsoft Community Forum report sheet with the name of each person who has posted.
Beside each name, state what action you would take with their post.
If you decide to respond to a post, write this response in the appropriate forum.
As a moderator, you are required to maintain a clean and interactive environment for all participants.
A moderator is responsible for identifying the top and high impact issues affecting customers and market share.
You will be responsible for composing responses, generating solutions and interacting with customers using similar dialogue and conversational styles.
You should be customer focused and take the initiative to provide answers for customers without using standard templates.
All the above criteria will be used to score the assessment.
Instructions:
You have received log-ins for the Microsoft Forum and your candidate number.
You must only view the information connected to your candidate number.
Please click on your candidate number. You will see 2 topics.
In each topic you will see posts that you should:
• delete from forum
• leave on forum and respond to
• leave on forum and not respond to
You have a Microsoft Community Forum report sheet with the name of each person who has posted.
Beside each name, state what action you would take with their post.
If you decide to respond to a post, write this response in the appropriate forum.
